Orders within the USA are shipped via USPS First-Class mail with delivery confirmation which can be tracked online.
Shipping time is usually 3 to 5 business days. All orders over $100 is shipped insured.
International orders are shipped via First-Class international mail with insurance included. Tracking is only available in the following countries:
Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, France, Finland, Germany, Gibraltar, Great Britain and Northern Ireland, Hungary, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, and Switzerland
Your satisfaction is very important to me at Black Sand Designs! If you have any questions about the exchange and return policy, please feel free to contact me.
- Custom orders are non-refundable
- Made-to-order items are non-refundable but may be exchanged in a case to case basis
- Stocked items subject to a 14-day return period. There is a 15% restocking fee after the 14 day period. Returned items MUST BE IN ORIGINAL, UNWORN CONDITION.
- RESIZING FEE - Ring sizes are indicated in each listing or is made-to-order to the size provided by you. PLEASE make sure the size is correct. If you are not sure, visit a couple of local jewelers to get an accurate size. I also carry a reusable ring sizer that I highly recommend and you can read about ring sizing here. I would be happy to resize a ring that you purchased for $25 (which includes return shipping to you).
Please read this blog for more helpful information about ring sizing. For your convenience, I have a reusable ring sizer that you can purchase here.
Ring sizes are listed in each listing or are made to sizes provided by you. For all ring orders, please leave me your regular size during checkout. I will adjust your size if needed for wide band rings or stacking sets, since they will "feel" tighter than normal bands. PLEASE DO NOT go by the size on any ring you have because there is a difference between the sizes on a skinny band and a wider band.
Gold-filled materials are made of a base metal (usually brass or copper) covered by sheets of gold in a mechanical bonding process. It is required that the gold content is 5% or 1/20 of the total weight. It is hard wearing and with reasonable care, it will not peel or flake like gold-plated jewelry (which is electroplated with a very thin layer of gold). Gold-filled jewelry should last as long as solid 14k gold jewelry and it is safe for most people with sensitive skin.